FAQs

1. How can the prices are far below market price ?
The answer is that we are offering Procurement Service : to buy on someone's behalf. We have aguarantee of quality , and for 10 days (from the date products were received ) , if you find the products with quality problems (Non- human factors or non- resistant external damage ) , it can be returned and exchanged.
2. What are the return, exchange and refund policies ?
If you are not satisfied with the item, please take a picture of the items first, then send us an email to confirm for 10 days, you can return the item to us and we will make an exchange after its passing an official inspection.Of course we will not accept returns and / or exchanges if there is enough evidence on the shoes have been worn outdoors. Refunds are issued in the same form as the original payment is made and may take up to 7 working days of receipt of goods. Moreover, if there is something wrong with the quality and size of our products sent to you,then you will be responsible for shipping fees for return and the system will also deduct 30% of the payment.
3. About cancel the order and refund.
If you wish to cancel your order and refund,we need to deduct 10 % of the payments in the amount,because it is the credit card companies' handling charges from us.
4. What do you need to get your item?
You must show your ID card to the postman when they send your item to your house.The express company will call you if your address has changed .
5. Are the pictures true or false?
All images are completely taken by ourselves , the color phenomenon occurred only in a few pictures,see them clearly before take the item in your cart .
6. How long does it take for delivery?
Generally,you can get the item in 7-14 days after you paid for your orders , which are free shipping to all countries in the world.
7. How to track your item?
We will send you your tracking number in 24-36 hours after we received your payment.
8. How to register and pay for your goods?
(1) fill in some required information such as:name,address,city,zip code,telephone, and the state,etc.After you finish the filling,click the ""submit "" button to fulfill the registration.
(2) Click the ""Continue"" button and you will go back home . Select the products you like and press the ""Add to cart "" button to go to the buying information page .
(3) Press the "" go to checkout "" bar and edit shipping address and choice of transport mode (Free Shipping)
(4) Enter the coupon code and select payment method.
(5) Click ""Continue Checkout"" to confirm the order.The Web page will link to the "" credit card company and the payment "" page .
9. Is it safe to pay by credit card ?
Payment adhere to the same principles with paypal.We are equal to a credit card customer,your money will flow into our account and we have no right to know anything about your card information,so if there are any problems about the payment,you should contact your credit card company to learn what has happened.10th The reasons for unsuccessfull payment Guests paid for it but declined (pay is rejected ),it may be the reason as follows:1 The payment information you filled out was not correct2 The issuing bank does not support online shopping3 The credit card balance is too less11 Why charge of postal receipt is different from the price of our product?As the credit card organization and card issuing bank will surcharge Cross-border fees and license fees,besides,other changes in exchange rates also affected the amount of charge.Please understand was the extra amount is not charged by us,it was charged by credit card organization and card issuing bank.So you can go to your card issuing banks to consult it.